Courses, Welfare Benefits Unit


Introduction to Benefits

This popular three day course is designed to give people all the necessary tools they need to be able to accurately advise on benefit and tax credit entitlement. You will have the opportunity to work through case studies and scenarios in a supportive and friendly environment. It provides helpful hints and tactics on how best to support clients through the complexity of the welfare benefit system.

Benefits Update

This course focuses on recent and forthcoming changes to welfare benefits. It will provide those who have an understanding of the welfare benefits system with detailed information of changes including: the new SMI loan for housing costs, changes to Universal Credit, funeral payment criteria and a selection of new case law.

Benefits for Older People

This course will look in detail at the benefits available to people who have reached state pension age. The course will show how to maximise benefit income for this specific client group and covers State Pension, Pension Credit, Housing Benefit, Attendance Allowance and Carer’s Allowance. We will also look at the interaction with working age benefits, including Bereavement Support Payment.

Introduction to Universal Credit

This course provides an overall understanding of Universal Credit full service conditions of entitlement including conditionality, calculation, payments and monthly assessments. It will help you understand how Universal Credit will impact on claimants and how to best advise them. This course is for new advisers and those with limited knowledge of Universal Credit or those wanting a refresher course.

Universal Credit – issues and update

This course is for those who have a good working knowledge of Universal Credit.  This course looks in more detail at some of the emerging issues with Universal Credit and recent changes. The course includes: issues around migration from legacy benefit to Universal Credit, the administration of the Work Capability Assessment, when people are better off not claiming or delaying a claim, the treatment of work and earnings and other issues It takes a practical, problem-solving approach to Universal Credit in practice.

Personal Independence Payment – how to get the right decision

In this course we will consider in some detail the descriptors for Personal Independence Payment assessment and good practice when completing the forms and submitting evidence. The course will also provide an overview of how to challenge Personal Independence Payment decisions.

Benefits Overview

A course designed for those who need to know about the benefit system and how it affects their clients. It will provide an overview of the benefit system and outlines benefits for different groups of people, helping you identify benefit entitlement and maximise income.


“This service has a lead role in providing invaluable information services and training in the area.”