Courses, Welfare Benefits Unit


Choose the right level of course

Introductory level courses: for frontline workers who either do not work specifically in welfare rights or who are new to benefits advice work, who want to know about the benefit issues relevant to their clients to give basic advice or refer on. These courses can also act as a refresher for those with benefit advice experience.

Standard level courses: for people with some working knowledge of the benefits system, or the subject covered by the course. These courses are suitable for people who want to update skills in a specific area or wanting a refresher.

Experienced level courses: for more experienced workers who are confident about covering issues in more, and sometimes complex, detail.

Introduction to Benefits – Standard level – 6 modules online

This course of six modules is designed to give you all the necessary tools you need to be able to accurately advise on benefit entitlement. You will gain the knowledge and skills needed to support clients through the complexity of the welfare benefit system.

Benefits for State Pension Age – Standard level – 2 online modules

This course focuses on the benefits available for people who have reached State Pension age. The course will show how to maximise benefit income for this specific client group and covers State Pension, Pension Credit, Housing Benefit, Attendance Allowance and Carer’s Allowance. We will also look at the interaction with working age benefits, including mixed age couples (one person over State Pension age and one person under).

Benefits for people with mental health conditions – Standard level – 2 online modules

This course is designed to look in detail at the benefits available for people with mental health conditions. Whilst having a particular focus on limited capability for work (which applies to Universal Credit and Employment and Support Allowance) and Personal Independence Payment, the course will also consider conditionality, sanctions, challenging decisions and the impact of hospital stays. The course will highlight the barriers to people getting the right benefit and will look at how best to support clients in order to secure and maximise benefit entitlement.

PIP how to get right decision – Standard level – 2 online modules

This course is for those who assist clients with making claims for Personal Independence Payment. In this course we will consider in detail the descriptors for Personal Independence Payment assessment and good practice when completing the forms and submitting evidence. The course will also provide an overview of how to challenge Personal Independence Payment decisions.

Benefits Overview – Working age – Standard level – 2 online modules

A course designed for those who need to know about the benefit system and how it affects their clients. It will provide an overview of the benefit system and outlines benefits for different groups of people who are working age, helping you identify benefit entitlement and maximise income.


“This service has a lead role in providing invaluable information services and training in the area.”