Courses, Welfare Benefits Unit


Introduction to Benefits

This popular three day course is designed to give people all the necessary tools they need to be able to accurately advise on benefit and tax credit entitlement. You will have the opportunity to work through case studies and scenarios in a supportive and friendly environment. It provides helpful hints and tactics on how best to support clients through the complexity of the welfare benefit system.

Introduction to Benefits

Benefits for Older People

This course will look in detail at the benefits available to people who have reached State Pension age. The course will show how to maximise benefit income for this specific client group and covers State Pension, Pension Credit, Housing Benefit, Attendance Allowance and Carer’s Allowance. We will also look at the interaction with working age benefits, including Bereavement Support Payment.

Benefits for Older People

Introduction to Universal Credit

This course provides an overall understanding of Universal Credit full service conditions of entitlement including conditionality, calculation, payments and monthly assessments. It will help you understand how Universal Credit will impact on claimants and how to best advise them. This course is for new advisers and those with limited knowledge of Universal Credit, or for those wanting a refresher course.

Introduction to Universal Credit

Benefits for People with Mental Health Conditions

This course is designed to look in detail at the benefits available for people with mental health conditions. Whilst having a particular focus on limited capability for work (which applies to Universal Credit and Employment and Support Allowance) and Personal Independence Payment, the course will also consider conditionality, sanctions, challenging decisions and the impact of hospital stays. The course will highlight the barriers to people getting the right benefit and will look at how best to support clients in order to secure and maximise benefit entitlement.

Benefits for people with mental health conditions

Benefits for Students and Young People

This course will look in detail at which groups of students can claim benefits and the impact of student support on benefits.  The course also includes circumstances when young people can claim benefits.  It is a useful course for anyone supporting young people or dealing with issues about financial support in college or university.

Benefits for students and young people

Universal Credit – issues and update

This course is for those who have a good working knowledge of Universal Credit.  This course looks in more detail at some of the emerging issues with Universal Credit and recent changes. The course includes: issues around migration from legacy benefit to Universal Credit, the administration of the Work Capability Assessment, when people are better off not claiming or delaying a claim, the treatment of work and earnings and other issues It takes a practical, problem-solving approach to Universal Credit in practice.

Universal Credit – Issues and Update

Personal Independence Payment – how to get the right decision

In this course we will consider in detail the descriptors for Personal Independence Payment assessment and good practice when completing the forms and submitting evidence. The course will also provide an overview of how to challenge Personal Independence Payment decisions.

PIP how to get right decision

Benefits Overview

A course designed for those who need to know about the benefit system and how it affects their clients. It will provide an overview of the benefit system and outlines benefits for different groups of people, helping you identify benefit entitlement and maximise income. This is a good course for beginners or for those wanting to refresh their knowledge.

Benefits Overview


“This service has a lead role in providing invaluable information services and training in the area.”