The Welfare Benefits Unit offers specialist welfare benefits advice to those who work with members of the public. Our experienced advisers provide independent support through our advice line, publications, training, consultancy, campaigns and projects.
Vision, Purpose, Key Priorities and Values
An inclusive society where everyone is valued, financially secure and can participate equally.
Maximise benefit entitlement by ensuring access to expert advice, improving the capability of advisers, disseminating information and influencing policy.
- Authoritative and accurate benefits advice, training and publications.
- Professional, courteous, quality-assured service, meeting our partners’ needs.
- A focal point for welfare rights work and entitlement maximisation, supporting North Yorkshire and York residents.
- Influencing local and national decision-making and policy direction, promoting claimants’ rights.
“Having used the Welfare Benefits Unit for more than ten years I have had positive results each time.”
“I think this is an excellent service. Very good advice and the advisers always ring back and follow up.”
The Welfare Benefits Unit is committed to providing high quality services. We welcome your feedback in order to improve. We would like to hear from you if you have any comments about the services we provide or if you have a complaint. Please see our Comments and Complaints Policy or use the contact form or contact Liz Wilson, Chief Executive.
The Welfare Benefits Unit takes your privacy seriously and will only use your personal information to provide products or services you have requested from us. We will not pass your details to anyone outside our organisation. However from time to time we would like to contact you with details of other events and publications we offer.