Training, Welfare Benefits Unit


The Welfare Benefits Unit delivers an extensive training programme throughout the year consisting of our popular three-day Introduction to Benefits course along with a range of one-day courses.

Our training courses are delivered online via Zoom.  We have re-designed our courses for online delivery, retaining a practical and interactive approach, maximizing Zoom functions and presentation options.

We also offer bespoke training packages to suit your needs and requirements.

Contact us for more information.

“Training is always pitched at the right level with the correct level of detail.”


One Day Course

(2 modules)

Three Day Course

(6 modules)

Individual session

(single module)

Voluntary Organisations and not-for profit Organisations in North Yorkshire and York




Voluntary and not-for profit organisations Outside North Yorkshire and York




Other Organisations





Please note:  Refunds will not be given for cancellations received less than 14 days before the training or for non-attendance.  Between 14 days and 28 days we will refund 50% of the fee.  Requests to transfer to another course will be treated as a cancellation if less than 14 days’ notice is given.

“Comprehensive training to support frontline advisers to deliver services to clients.”


Face to face training sessions are usually held at the Priory Street Centre, Priory Street, York YO1 6ET.  There are very good Park and Ride services, local car parks (city centre prices) and the railway station is about a ten minute walk away. See map below.

“The updates and training that the Welfare Benefits Unit provides is always excellent.”


We give talks and presentations to a wide range of groups and societies. These can be tailored to suit an organisation’s individual requirements.

Contact us for more information and pricing.