Projects, Welfare Benefits Unit


The Welfare Benefits Unit run projects to provide further support and extend the work that we do. The projects are dependent on funding and we continue to seek appropriate resources to take forward new ideas and work in partnership with other agencies.

The Welfare Benefits Unit is pleased to be able to offer extra support to advisers in York with the Universal Credit full service roll-out which started from 12 July 2017.

The project offers additional services for those working with Universal Credit claimants. We are providing:

The project will allow us to work flexibly to meet the unknown demands of Universal Credit implementation. We will also be asking you to feedback experiences through our claimant survey, helping us to monitor progress. This information will help local decision-makers and advice agencies determine how best to support UC claimants in York, and inform the DWP of the impact of UC full service implementation.

Remember, the advice line (phone and email) is now open from Monday – Thursday 9am to 5pm and Friday 9am – 4.30pm making it easier to contact us with any benefit query. To receive the email updates please get in touch to be added to our mailing list.

We are grateful to City of York Council Financial Inclusion Support Group for the funding of this project.

We look forward to working with you.

Previous Projects

Our Benefits Advice and Tribunal Support (BATS) project closed in December 2016 supported advisers in York. Funded by the Financial Inclusion Steering Group at City of York Council the project equipped advisers and their clients with the knowledge and skills they needed to overturn incorrect benefit decisions. This included advice on the law and detailed comment about the merits of a case, help preparing submissions, letters, forms and support with taking an appeal forward including, on occasion, appeal representation.

The BATS project report provides an overview of the project see Archive.

The Help in Hand project closed in January 2015. The project provided support to parents to help them claim Disability Living Allowance for their disabled child. Over the three year project there were 327 referrals with a total benefits take-up of £2 million. Feedback from parents confirmed that both the extra income, as well as information and support provided during the DLA claim process “were an incredible help”.

The project report provides a useful resource for organisations who are applying for similar funding see Archive  HelpInHandLogostrapline


“The Welfare Benefits Unit provides information that is timely and helpful as a result.”


“Very valuable resource for information and support with individual cases.”