Advice line, Welfare Benefits Unit

Advice line

The Advice Line is available to advisers working in North Yorkshire and York. We can discuss any welfare benefits query including entitlement identification, benefit calculations, case law and changes to legislation.

The Advice line is staffed by an experienced team of Welfare Rights Advisers. We are here to help and provide independent support and advice in relation to the evolving and complex welfare benefits system.

Advice Line

01904 642512     Monday-Thursday 9am-5pm and Friday 9am-4.30pm

Please note, our advice service is available to advisers in North Yorkshire and York. Before we proceed with your query we will require details of your organisation or the area you work in. If contacting us via email, please include this information.

“I’m a social worker working in a mental health unit and have only recently discovered your service. I can’t tell you how useful it has been. I get asked regularly for advice regarding benefits by service users and find the whole system quite confusing at times. Keep up the good work!”


“Good speed of reply and caring, knowledgeable advisers.”