North Yorkshire Map

Advice for the general public

We do not provide advice to the public. If you are seeking advice please click here for details about organisations that may be able to help.


The Unit is committed to
promoting awareness and to
increased take-up of
benefits and tax credits. Read more...Campaign leaflets illustration


Each year we produce a range of booklets, newsletters, briefing papers and information sheets. Read more...

Pulications illustrations


The Unit is committed to an extensive training programme throughout the area to raise awareness about the range of benefits available. Read more...

Welfare Benefits Unit - York & North Yorkshire

The Welfare Benefits Unit provides a second tier advice and training service to North Yorkshire and the City of York. We are not open to the public but focus on those in the voluntary and statutory sectors who deal directly with individuals claiming benefits.

The Welfare Benefits Unit is an independent organisation, registered as a charity, and receives core funding from North Yorkshire County Council and the City of York Council.

Welfare Benefits Unit Annual Report

Our latest Annual Report provides a summary of our work during 2013/2014 (download as PDF).

For information about our work, projects, campaigns and latest Service Review see our Annual Reports from previous years:

Annual Report for 2011-12  (download as PDF 0.82Mb).

Annual Report for 2010-11 (download as PDF 1.5Mb).

Annual Report for 2009-10 (download as PDF 1.5Mb).

Annual Report for 2008-9 (download as PDF 1.6Mb).

Annual Report for 2007-8 (download as PDF 1.6Mb).

Advice line for professionals

Our advice line is available to advisers in the voluntary and statutory sectors throughout North Yorkshire. It is open every weekday. We receive around 2,000 calls each year from social workers, health staff, CAB and voluntary agency advisers, and others.

We can discuss any welfare rights query including identifying entitlement, benefit calculations, case law and changes to national policy. Advisers can contact the Welfare Benefits Unit here.

Please also see our Moving onto Universal Credit Checklist (download as PDF)

Advisers seeking information about the Benefits Advice and Tribunals Support project can contact Richard Porter on 01904 654821 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Help in Hand logo

Advisers seeking information about the Help in Hand project, supported by Lloyds TSB Foundation, can contact Wendy Smart on 01904 646058 or email
This email address is being protected from spambots. You need JavaScript enabled to view it. Lloyds TSB Foundation Logo